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Terms Conditions That Actually Make Sense

These Terms & Conditions set out what you agree to when you open and use a sanur99 account, including how deposits via DANA, OVO, and GoPay are handled, what you can access, and what we expect from both sides.

Account eligibility rulesDANA, OVO, GoPay deposit termsWithdrawal & verification conditionsAccount suspension policyApplicable law & jurisdiction

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HOW WE HANDLE YOUR ACCOUNT

Account Security, Data & Your Rights Under These Terms

Your account data and wallet details are handled under the security and retention practices described here. We collect only what is needed to operate your account and process payments through DANA, OVO, and GoPay. You can request a copy of what we hold, ask us to correct inaccurate data, or submit a deletion request through the support channels listed on this page. These rights are subject to our legal retention obligations and to any active account-verification requirements.

Data We Hold

We retain your registration details, transaction records for DANA, OVO, and GoPay payments, and login history for the period required under our operational and legal obligations.

Cookie Use

Cookies are used to keep your session active, remember your preferred wallet method, and identify login anomalies. You can manage cookie preferences through your browser settings at any time.

Account Security Steps

Every login triggers an OTP check sent to your registered number. If we detect an unusual access pattern, the account is flagged for manual review before any withdrawal can proceed.

Requesting Changes

Submit data correction or deletion requests via email with your account ID. We acknowledge within the working period defined in our privacy addendum, which is linked from this page.

What These Terms Cover and How They Apply

sanur99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on sanur99, you confirm you have read and accepted these Terms & Conditions in full. They govern every action taken through your account — from the moment you fund your wallet via DANA or OVO, through each session in the lobby, to

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any withdrawal back to your GoPay account. We reserve the right to update these terms when operational or regulatory requirements change. When an update happens, we will mark the revision date clearly at the top of this page. Continuing to use your account after a published
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update means you accept the revised terms. These terms apply to account holders in eligible regions only; availability depends on local law where you are located. If any clause is found unenforceable under applicable local regulation, the remaining clauses continue in full effect. Nothing in these
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terms limits statutory rights you hold under Indonesian consumer law where those rights apply. Players in Jakarta or Bandar Lampung accessing the platform should confirm that access is permitted under their local rules before proceeding.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT CHANNELS

Reach Us About Your Account Terms

If any part of these Terms & Conditions is unclear, or if you believe your account has been actioned incorrectly under them, our support team is the right first stop. We handle account-term queries through live chat on the site, through our official email address, and via our Telegram support channel. Raise your query through whichever channel suits you and we will respond with the specific clause and what it means for your situation.

Team online

Live Chat

Open the chat widget from any page on sanur99 and describe your terms query. A support agent will reference the relevant clause directly in the conversation.

Email Support

Send a detailed message to our support email with your account ID and the specific term you're asking about. We respond to terms-related emails as a priority queue.

Telegram Channel

Our Telegram support handle is listed inside your account dashboard. Use it for quick clarification on wallet-linked terms — especially DANA, OVO, or GoPay binding questions.

Common Questions About These Terms & Conditions

These are the questions we see most often when account holders read through the Terms & Conditions for the first time. Each answer points to the specific rule at play, so you know exactly where to look if you need the full clause.

Yes. Completing the account registration process means you have accepted these terms in full. No deposit — via DANA, OVO, GoPay, or any other method — can be processed on an account where terms have not been accepted.

We post the revision date at the top of this page whenever terms change. Logging in and using your account after that date constitutes acceptance of the updated version. We recommend checking this page periodically.

Accounts can be suspended if we identify a breach of these terms — including fraudulent deposit activity, multiple accounts linked to one person, or verification documents that do not match. You will be notified via your registered contact.

Send a data access request to our support email with your account ID and the subject line 'Data Request'. We will compile and return what we hold within the timeline set out in our privacy addendum.

Access to the platform and the enforceability of specific clauses depends on local law. These terms apply where access is permitted under local regulation. Check your local rules before using your account.

Raise it through live chat or support email immediately, quoting your account ID and the transaction or action in question. We will review the specific clause and respond with our position in writing.

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