Reference

What Our Legal Framework Covers

Our legal terms set out how sanur99 operates in relation to account access, data use, and regional eligibility — including how your DANA, OVO, or GoPay wallet interactions are handled under our policy.

Account Eligibility ConditionsData Handling PolicyRegional Access TermsDANA, OVO, GoPay Policy ContextUser Rights and Contact Paths
sanur99 What Our Legal Framework Covers
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Our approach to data handling, cookie use, account security, and retention is built around the principle that your account information belongs to you. Here is how we manage each area in practice.

Data Handling Account data — including wallet identifiers for DANA, OVO, and GoPay — is stored securely and used only for account operation, verification, and fraud prevention purposes.
Cookie Use We use cookies to maintain session state and improve page load performance on mobile. You can manage cookie preferences through your browser settings at any time.
Account Security Account access is protected by OTP verification at login and during withdrawal requests. If you suspect unauthorised access, use the account lock option in your dashboard immediately.
Retention and Deletion We retain account records for the period required under applicable policy. To request data deletion or a full account export, submit a request through the help centre in your account.
LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

Live Chat Support Reach our support team directly through the live chat window on site. For legal or policy questions, describe your issue clearly so the right team can respond.
Email Policy Desk Send detailed account or policy queries to our support email. Include your registered account ID and the specific policy clause or data request you are raising.
Account Help Centre Access the help centre from your account dashboard to submit formal requests for data access, account closure, or policy clarification — available on both mobile and desktop.

Common Questions About Our Legal Terms

These are the questions we get most often about account eligibility, data rights, and how our legal terms apply to your use of the platform.

Access depends on local law and is available only in eligible regions. You are responsible for confirming that using the platform is permitted where you are located before registering.

Submit a data access request through the help centre in your account dashboard. Include your account ID and we will respond through your registered contact channel within a reasonable timeframe.

Our terms govern how we process your wallet data on our side. Each wallet provider — DANA, OVO, GoPay — also applies its own terms to the transaction on their end.

Yes. Submit an account closure and data deletion request via the help centre. We retain only what is required under applicable policy, then remove remaining personal data.

We notify you of material changes through your registered account contact. Continuing to use the platform after a notice period constitutes acceptance of the updated terms.

Raise a formal dispute through our support email or live chat. Describe the clause in question and your account ID so the policy team can review and respond directly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.