Reference

How sanur99 Handles Your Personal Information

Your account data — from the details you register with to the wallet addresses linked to DANA, OVO or GoPay — is handled with clear, documented practices.

Wallet data protectionAccount access securityDANA, OVO, GoPay transaction privacyCookie transparencyYour right to request data

Explore the Lobby Read FAQ

What We Collect and Why It Matters

sanur99 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on sanur99, we collect the information needed to verify your identity, process deposits and withdrawals, and keep your session secure. This includes your registered name, contact details, and the wallet identifiers associated with payment methods you connect — such as DANA

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account numbers, OVO phone numbers, or GoPay-linked credentials. We also log device information and IP addresses to detect unauthorised access attempts and to ensure the platform runs correctly on your mobile or desktop browser. Transaction records tied to your deposits and withdrawals are retained as required
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to meet financial compliance obligations applicable in the regions where we operate, subject to local law. We do not sell your personal data to third parties for marketing purposes. Where we share data with payment processors — for example, to route a GoPay withdrawal or confirm
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an OVO deposit — that sharing is limited strictly to what the transaction requires. Analytics data collected through cookies and session tracking is used only to improve the platform experience; it is anonymised before being reviewed by our team. You can request a copy of the
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personal data we hold, ask us to correct inaccurate records, or raise a concern about how your data is being used by contacting our support team directly.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling Practices You Can Check

We apply security measures at each layer of your account — from login to withdrawal. SSL encryption is active on every page. Account sessions require authentication before any wallet or personal detail can be viewed or changed. For players in Jakarta accessing the lobby on mobile, the same protections apply whether you are topping up via GoPay or browsing live table rooms. Here is how the key areas work in practice.

Cookie Use We use session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.

Account Security Login is protected by OTP verification sent to your registered contact. Suspicious access attempts trigger an automatic account flag before any data or wallet action can proceed.

Data Retention We retain your account data for as long as your account remains active and for the period required by applicable financial and legal obligations in Indonesia after closure.

Requesting Changes To update inaccurate personal data or request deletion of non-mandatory records, submit a written request through the account help channel. We will confirm receipt and act within applicable legal timeframes.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about this policy, want to access your stored data, or need to update the wallet details linked to your account, our support team can help. You can reach us through live chat directly in the lobby, by email at the address shown in your account settings, or through our dedicated account help channel. Response times vary; for account-level data requests, we aim to respond within the timeframe required by applicable local law in Indonesia.

Team online

Live Chat

Open the chat icon inside your account dashboard. Available during our active support window; suitable for quick data queries and wallet-verification questions.

Email Support

Send a written data request to the email address listed in your account settings page. Include your registered account name for faster verification and routing.

Account Help Channel

Use the dedicated account help section to submit requests about data correction, cookie preferences, or removal of outdated DANA or OVO wallet records.

Questions About Your Privacy on sanur99

Below are the questions we hear most often about how your data is stored, who can see it, and how to act on your rights. If your question is not here, reach out through live chat or the email channel in your account settings.

Wallet identifiers are shared only with the payment processor needed to complete your transaction. We do not pass DANA, OVO or GoPay details to advertisers or unrelated third parties.

Submit a data access request through the account help channel or by email. Include your registered account name, and we will respond within the timeframe required under applicable local law.

Yes. You can request deletion of non-mandatory personal records. Data we are required to keep for financial or legal compliance in Indonesia will be retained for the legally mandated period before removal.

Session cookies keep your login active during your visit. Analytics cookies — anonymised before review — help us understand which pages and features you use. You can adjust cookie settings in your browser at any time.

After account closure, we retain transaction and identity records for the period required by applicable law in Indonesia, then securely delete or anonymise the remaining data as appropriate.

Yes. SSL encryption and OTP-based login apply on mobile exactly as they do on desktop. Any attempt to access your account from an unrecognised device triggers a verification step before entry is allowed.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoMines Fast Round InfoSanur99 Glossary

How sanur99 Handles Your Personal Information

Data Handling Practices You Can Check

Reach Us About Your Data

Live Chat

Email Support

Account Help Channel

Questions About Your Privacy on sanur99

01 Does sanur99 share my DANA or OVO wallet details with anyone?

02 How can I see what personal data sanur99 holds about me?

03 Can I ask sanur99 to delete my account data?

04 How does sanur99 use cookies on the site?

05 What happens to my data if I close my account?

06 Is my login and account session secure on mobile?

Privacy Policy

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